Return and Cancellation Policy for AuroTech BD
Last updated: 2025-08-10
Thank you for shopping at AuroTech BD. Please read this policy carefully. Your satisfaction is our priority, and we want to ensure a transparent and hassle-free experience for you.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product must be unused, undamaged, and in its original packaging.
- All accessories, manuals, and tags must be included.
- A return request must be made within 3 days of delivery.
- Proof of purchase (invoice/order number) is required.
2. Non-Returnable Items
Certain items cannot be returned, including:
- Products damaged due to customer misuse or negligence.
- Items without original packaging or missing parts.
- Perishable goods or hygiene-related products (e.g., earphones, personal care items) once opened.
- Digital products, software, or downloadable content.
3. Return Process
- Contact our Customer Support team at [your email / phone number] within 7 days of delivery.
- Provide your order number, product details, and reason for return.
- Our team will confirm your eligibility and provide return instructions.
- Ship the product back to us at the provided return address.
- Return shipping cost will be borne by the customer unless the return is due to a wrong or defective item.
4. Refund Process
- Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
- Refunds will be made to your original payment method.
5. Exchange Policy
- If you receive a defective or incorrect product, we will replace it at no extra cost.
- Exchange requests must be made within 7 days of delivery.
6. Contact Us
For any questions or return requests, please contact:
📧 Email: [email protected]
📞 Phone: [+8801836365086]
🌐 Website: https://aurotechbd.com
If you have any questions about our Refund, Return, and Cancellation Policy, please contact us at +8801836365086. We are here to assist you and ensure your shopping experience with us is positive and satisfying.