Return & Cancellation Policy

Return and Cancellation Policy for AuroTech BD

Last updated: 2025-08-10

Thank you for shopping at AuroTech BD. Please read this policy carefully. Your satisfaction is our priority, and we want to ensure a transparent and hassle-free experience for you.

1. Eligibility for Returns

We accept returns under the following conditions:

1. The product must be unused, undamaged, and in its original packaging.

2. All accessories, manuals, and tags must be included.

3. A return request must be made within 3 days of delivery.

4. Proof of purchase (invoice/order number) is required.

2. Non-Returnable Items

Certain items cannot be returned, including:

1. Products damaged due to customer misuse or negligence.

2. Items without original packaging or missing parts.

3. Perishable goods or hygiene-related products (e.g., earphones, personal care items) once opened.

4. Digital products, software, or downloadable content.

3. Return Process

1. Contact our Customer Support team at [your email / phone number] within 7 days of delivery.

2. Provide your order number, product details, and reason for return.

3. Our team will confirm your eligibility and provide return instructions.

4. Ship the product back to us at the provided return address.

5. Return shipping cost will be borne by the customer unless the return is due to a wrong or defective item.

4. Refund Process

1. Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

2. Approved refunds will be processed within 7–10 business days.

3. Refunds will be made to your original payment method.

5. Exchange Policy

1. If you receive a defective or incorrect product, we will replace it at no extra cost.

2. Exchange requests must be made within 7 days of delivery.

6. Contact Us

For any questions or return requests, please contact:

📧 Email: [email protected]

📞 Phone: [+8801836365086]

🌐 Website: https://aurotechbd.com

If you have any questions about our Refund, Return, and Cancellation Policy, please contact us at +8801836365086. We are here to assist you and ensure your shopping experience with us is positive and satisfying.